Product identity: Rango is a Phase4 Systems product provided in the United States under these Terms.
These Terms and Conditions ("Terms") govern your access to and use of Rango, a Phase4 Systems product ("Rango" or the "Service"), available through myrango.com, members.myrango.com, and related Rango services. References to "Phase4 Systems," "Phase4," "we," "us," or "our" mean the provider responsible for Rango in the United States.
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
Rango is an AI-powered customer intake and conversation management service for businesses. Depending on the channels enabled for an account, Rango can handle customer interactions through voice, SMS, WhatsApp, Messenger, and connected social channels; follow industry-specific intake playbooks; capture and organize customer information; qualify and prioritize opportunities; and present leads, conversation records, summaries, and next actions to authorized business users.
Channel availability, integrations, playbooks, features, and usage limits may vary by plan, industry, account configuration, geography, and third-party platform availability.
You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of yourself or your business to use the Service. By using the Service, you represent and warrant that you meet these requirements.
To access account features, you may need to create an account and provide accurate, complete, and current information, which may include your name, business name, email address, phone number, website, and other setup information. You are responsible for maintaining the confidentiality of your account credentials and for activity occurring under your account. Notify us promptly at contact@myrango.com if you believe your account has been accessed without authorization.
Rango is offered on a subscription basis. Current standard monthly plan prices are Basic ($59), Professional ($97), and Enterprise ($199). Features, included usage, eligibility, and plan availability may differ and may be updated from time to time. Any pricing change applicable to an existing paid subscription will be communicated as required by applicable law or the applicable order terms.
Eligible prospective customers may create a 7-day Rango demo. No credit card is required to start the demo. The demo does not automatically convert into a paid subscription solely because the seven-day demo period ends. Demo channel access, data, playbooks, and other functionality may be restricted or expire at the end of the demo period.
Paid subscriptions are generally billed in advance according to the billing cycle presented at checkout or in the applicable order. Payment may be processed through third-party payment providers such as Stripe. By purchasing a recurring subscription, you authorize the applicable recurring charges until the subscription is canceled in accordance with these Terms and any checkout terms shown to you.
Some plans or features may include usage limits or additional charges. Any applicable included usage, overage rate, add-on fee, or other variable charge will be described in the applicable plan, checkout flow, order, or account documentation. Charges will be based on the current terms presented for the applicable plan or account.
You may cancel a paid subscription using the available account or billing controls or by contacting us if self-service cancellation is not available. Unless otherwise stated in an applicable order or required by law, cancellation takes effect at the end of the current paid billing period and fees already paid are non-refundable.
You agree to use the Service only for lawful business purposes and in accordance with these Terms. You may not use the Service to:
Rango may process automated voice calls, text messages, WhatsApp messages, Messenger conversations, and other connected communications. You are responsible for configuring and using the Service in compliance with laws and rules applicable to your business, including requirements concerning consent, call recording, automated communications, messaging, privacy, telemarketing, and customer disclosures. You are also responsible for complying with the terms and policies of communications and social platforms you connect to Rango.
Rango uses automated systems and artificial intelligence to interpret conversations, collect information, summarize interactions, classify intent, prioritize opportunities, and suggest next actions. AI-generated or automated outputs may be incomplete or incorrect. You remain responsible for business decisions, regulated advice, customer commitments, and any action taken based on information presented by Rango.
The software, workflows, playbook framework, interfaces, content, and technology underlying Rango are owned by or licensed to Phase4 Systems and are protected by applicable intellectual property laws. These Terms do not grant you ownership of the Service. As between you and Phase4 Systems, you retain your rights in business data and customer information you submit to or collect through the Service, subject to the rights necessary for us to operate, secure, support, and improve the Service as described in these Terms and our Privacy Policy.
Your use of the Service is also governed by our Privacy Policy, available at myrango.com/privacy, which describes how information is collected, used, disclosed, and protected.
Rango depends on third-party services and platforms for functions such as telecommunications, messaging, social channels, AI processing, hosting, databases, authentication, email, analytics, and payment processing. Changes, outages, restrictions, or policy decisions by those providers may affect portions of the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. PHASE4 SYSTEMS DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT EVERY CALL, MESSAGE, LEAD, TRANSCRIPT, CLASSIFICATION, OR AUTOMATED OUTPUT WILL BE CAPTURED OR HANDLED WITHOUT DEFECT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PHASE4 SYSTEMS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Phase4 Systems and its owners, officers, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses arising from your unlawful or unauthorized use of the Service, your violation of these Terms, or your violation of third-party rights.
We may modify, suspend, or discontinue features of the Service from time to time. We may also update these Terms. Material changes will be communicated by reasonable means, which may include email, account notice, or a notice on the Service. The date at the top of these Terms indicates the most recent revision.
Unless a separate written agreement states otherwise, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in Harris County, Texas, under the applicable rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction where permitted by law.
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in effect.
These Terms, the Privacy Policy, and any applicable checkout terms, order, or other written agreement expressly incorporated by reference constitute the agreement governing your use of Rango and supersede prior terms concerning the same subject matter.
If you have questions about these Terms, contact:
Rango / Phase4 Systems
Email: contact@myrango.com
Website: myrango.com