SmartDialog AI LLC ("Company," "we," "us," or "our") operates the Rango AI voice assistant service ("Service") at myrango.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you and your callers when you use our Service. By using the Service, you agree to the practices described in this policy.
When you create an account or use the Service, we collect:
When your business phone number receives calls through the Service, we collect information from your callers including:
Important: You are responsible for ensuring your callers are appropriately informed that their call is being handled by an automated AI system and that their information is being recorded and processed.
When you use our web portal, we automatically collect:
If you contact us by email or through the Service, we retain records of those communications.
We use the information we collect to:
We do not sell your personal information or your callers' information to third parties. We do not use caller information for advertising purposes.
We share information with trusted third-party service providers who assist us in operating the Service, including:
These providers are contractually obligated to use your information only to provide services to us and not for their own purposes.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of any person.
If SmartDialog AI LLC is acquired, merged, or sold, your information may be transferred to the acquiring entity. We will notify you via email and/or a notice on our website of any such change.
We retain your account information for as long as your account is active or as needed to provide the Service. Call records and transcripts are retained for 12 months from the date of the call, after which they are automatically deleted. You may request deletion of your data at any time by contacting us at contact@myrango.com. We will process deletion requests within 30 days, subject to any legal retention obligations.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. These measures include encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage. We use:
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at contact@myrango.com. We will respond within 30 days.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at contact@myrango.com and we will delete it promptly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California rights, contact us at contact@myrango.com.
SmartDialog AI LLC is incorporated in Texas and operates in compliance with the Texas Data Privacy and Security Act (TDPSA). Texas residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of the processing of personal data for targeted advertising or sale. To exercise these rights, contact us at contact@myrango.com.
The Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take appropriate steps to ensure your information receives adequate protection in accordance with applicable law.
We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to your registered address or posting a prominent notice on the Service at least 14 days before the changes take effect. The date at the top of this policy reflects when it was last revised. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SmartDialog AI LLC
Attn: Privacy
Email: contact@myrango.com
Website: myrango.com
State of incorporation: Texas, United States
We are committed to resolving privacy concerns and will respond to all inquiries within 30 days.